Please note, the billing address must match your payment card address for your order to be accepted.
On the product you wish to purchase choose your item on the “choose an option” drop down list. For example on the Kandla Grey 22mm calibrated it would be “4 size project pack x 22mm – 64 pcs – 20m per pack”.
It will then show your item and the pack price excluding VAT. Confirm “Quantity” (number of packs) from the drop down list then click add to cart.
There is no continue shopping button, if you need anything else (jointing compound etc) just find the item and add to basket, confirming options and quantity as before. To take an item out of your basket click the “X” on that item and it will delete the item from your basket.
When you have finished shopping, put your cursor on the cart tab, you can then view your basket and check out. You can, if you wish, ship to a different address, tick the box and enter the shipping address. There is also a comments box, enter whatever you want in there but anything to aid delivery is always useful; “live in Cul-de-sac, reverse in” or “third house after pub”, landmarks are always good for named houses.
Choose your preferred payment card and complete the required information boxes (shown with an asterisk). When you have done that click proceed. Our website uses 3D Secure, this is extra security set up by your card issuer and is something you may have to set up. If payment fails it is more than likely because of this and is nothing to do with our website. You should instead contact your card issuer. If payment has failed your order can still stand, we will call you at the earliest opportunity and can take payment over the phone.
You will receive two emails, one confirmation of order and one confirmation of payment. We will call you to thank you for your order and to arrange delivery, depending on when you order this may be within a couple of hours, the next day or if ordered at the weekend, Monday morning.
Please remember, our standard delivery is “roadside drop” only and is the most cost effective available, this is included in the price. Any other arrangement about where your stone can or cannot be put is between you and the delivering driver. We cannot deliver onto gravel areas, up kerbs etc.
Any problems or questions please call 0151 357 2244.